Warranty Overview

We offer industry-leading warranty coverage for our hydraulic gear pumps, guaranteeing freedom from defects in materials and workmanship under normal use. The standard warranty period is 12 months. Warranty starts from the date of purchase or, if unavailable, from the manufacture date, capped at 1 years. This policy reflects our confidence in product quality and aligns with industry norms

What Is Covered

Warranty covers defects in materials and workmanship of critical components such as pump housing, gears, bearings, and seals. Normal wear and tear, consumables (seals, O-rings, filters), misuse, improper installation, and unauthorized repairs are excluded. This clarity protects customer rights and prevents disputes.

Quality Complaint Resolution Process

To claim warranty, please provide proof of purchase, product serial number, detailed fault description, and photos. Contact our service centers via phone, email, or online chat. Typical processing time is 7-14 business days. Repairs must be performed by service centers to maintain warranty validity.

Note: Please cooperate with us to provide sufficient information before we can proceed to the next step of the claim process. all information should be sent by email.

Maintenance Tips

To prolong pump life, regularly check lubricant quality and level, keep the hydraulic system clean, and prevent contaminants entering the pump. Industry data shows proper maintenance can reduce failure rates by over 30% and save energy costs. Also, replace seals and filters periodically to avoid leaks and abnormal noise.

Common Issues And Solutions

Common issues include seal leaks, gear wear, abnormal noise, and reduced flow. For leaks, check seal aging or installation; gear wear often results from contaminants or insufficient lubrication-clean and lubricate timely. We provide detailed troubleshooting guides to help you quickly diagnose and fix problems, minimizing downtime.

How long is the warranty period? Does it vary by brand?n? How to solve it?

Most hydraulic gear pumps have a warranty period of 1 year. It is recommended to check the "warranty attributes" on the product page or contact the supplier for confirmation before purchasing.

What does the warranty cover? Are accidental damages included?

Warranties usually cover material and workmanship defects (such as gear pump oil leakage and component breakage), but improper human operation (such as installation not in accordance with the instructions) or external factors (such as unauthorized modifications) may cause the warranty to expire.

How to file a warranty claim? What documents are required?

You need to submit an application online and provide proof of purchase, product serial number and fault photos. Some suppliers may require the return of damaged parts.

Does international warranty service include shipping costs?

The buyer is usually required to bear the return shipping costs.

What if the product fails after the warranty expires? Are extended warranties available?

Some brands provide paid extended warranty or technical support (such as video remote diagnosis). Regular maintenance (such as changing hydraulic oil every 30,000 kilometers) is recommended to extend the life.

What's the difference between returns and warranty? What is the return window?

Returns apply to unused products, and warranty covers free repair/replacement for quality issues. Some suppliers charge a 25% restocking fee for returns.

How to avoid voiding the warranty due to improper operation?

Follow the usage specifications: avoid "dead direction" of the hydraulic system, and regularly check the oil volume and pipeline sealing. It is recommended that certified technicians operate during installation.

Warranty Notice!

We promise to provide you with high-quality product guarantees and professional after-sales services to help your equipment run efficiently and stably.

If you need warranty service or technical support, please contact us.